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The Telegraph, Community Moderator

Employer
The Telegraph
Location
London (Central)
Salary
Competitive + excellent benefits
Closing date
Nov 23, 2019

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Job Details

Bringing readers closer both to our journalism and our journalists are key pillars of The Telegraph’s subscriber-first engagement strategy and, as Community Moderator, you will be part of a team responsible for cultivating The Telegraph’s commenting community. 

You will work with Community and Editorial teams to increase the quantity of below the line interactions while also ensuring the quality of discussion adheres to community guidelines and all posts are on topic, constructive and respectful.

Key responsibilities

  • Moderation of all flagged Telegraph.co.uk comments and user generated content (UGC), ensuring that all published content in no way breaches Telegraph standards and terms of use.
  • Maintain a high level of debate and engagement on applicable Telegraph platforms and nurture an environment conducive to debate and discussion.
  • Periodic inspection of published content across all online channels, ensuring nothing has been posted which may be deemed as racist, sexist, personal abuse, homophobic, inciting religious hatred, libelous or defamatory.
  • Monitor user activity and when terms of use are breached, issue warnings to offending users. Where necessary, issue suspensions to repeat offenders.
  • Identify and escalate where necessary any trends or irregular activity to the Head of Editorial Community, your colleagues and the Editorial Community team.
  • Prioritising ad-hoc requests and/or instructions from the Head of Editorial Community, Editorial Community team and Editorial stakeholders, taking the appropriate action and confirming where necessary.
  • Manage all user email contact, utilising approved templates and adhering to agreed service levels and quality standards.
  • The desk will be covered from 6am-10pm on weekdays and from 9am-5pm at weekends, so you will work on a rota basis which reflects these hours.
     

Essential skills required for the role:

  • Previous experience in a community moderation role or comparable social media management or online customer-facing role
  • Demonstrable understanding of the role of community moderation in online debate
  • Strong familiarity with Telegraph website, apps and associated microsites
  • Ability to build strong relationships to handle the challenges of accommodating the needs and requests of editorial stakeholders
  • A keen appreciation of the breadth of the Telegraph’s journalism, particularly in key content areas such as news, politics, and lifestyle


Additional skills useful for the role:

  • Previous journalistic experience would be preferable
  • A strong level of general knowledge
  • Previous experience of working with content management systems including Adobe Experience Manager and Livefyre
  • Working knowledge of Google products including Gmail & Drive
  • Working knowledge of workflow and communication applications like Trello and Slack


Click 'APPLY' now.

The Telegraph’s goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Company

The Telegraph is an award-winning, multimedia news brand synonymous with quality, credibility and authority for more than 160 years. 

We are renowned for the analysis, perspective, opinion and insight our journalism provides to a discerning audience. Every day the content we create sets the news agenda, sparking debate and provoking comment.

Our vision, with quality journalism at the heart, is to pioneer new ways to serve 10 million registered users and 1 million subscribers. We’ll achieve this with a constant focus on our journalism, and by using the data and understanding we have of The Telegraph’s audience to successfully grow our revenue streams from subscriptions to advertising, travel, events, and financial services.
We want to capture diversity of thought through our people, create inclusive working environments that allow everyone to be their authentic selves at work while creating a sense of belonging to ensure we have the highest performing teams.

The Telegraph is proud to be a WORK180 endorsed employer for women in 2021.

For more information on our purpose, beliefs and people values, please visit our website. Visit our careers website to learn more about our people and jobs.

Company info
Website
Telephone
020 7931 2000
Location
111 Buckingham Palace Road
London
London
SW1W 0DT
GB

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