Mirror Online, Community Team Assistant

Reach plc
Canary Wharf, London
Competitive + company benefits
Aug 13, 2019
Aug 31, 2019
Reach plc
Job Type
Full Time

The Community Team work to drive user debate and interaction across mirror.co.uk.

Team members work with the wider newsroom to create an engaging and productive commenting community. They are key to implementing Mirror Online's community guidelines, vetting content accordingly and interacting with our readers.

In addition, they will work with our social teams to maximise opportunities presented by Community contributions and champion our users.

We are Reach because it's what we do.

Every day our newsbrands - national and regional, in print and online - reach millions of people up and down the country.

We are the UK's largest news publisher, with influential national newsbrands such as the Daily Mirror, Daily Express, Sunday People, Daily Record, OK! & New! Magazines and more than 100 distinguished regional titles.

Our brands have a long heritage of being trusted sources of news and information, with our editorial conviction and high standards of journalism providing audiences with timely information and opinion across multiple platforms.

Last year we sold 620 million newspapers, with 5.8 million readers of one of our brands each month. Our network of over 70 websites provide 24/7 coverage of news, sport and showbiz stories, with 8.1 billion page views per year.

We average 21.5 million mobile visitors - that's 60% of the entire mobile market. Each month we attract over 32 million unique visitors. That's more than our competitors. You will help us further increase our digital audience into 2019.

Key Responsibilities:

  • Monitor and moderate comments written on mirror.co.uk
  • Complaint resolution and dealing with customer queries
  • Liaise with other departments to maximise on opportunities in relation to the commenting and moderation strategy
  • Create an engaging and productive commenting community on mirror.co.uk
  • Referring newsworthy content to relevant Editorial teams

The Ideal Candidate:

  • Previous experience of working in community management is desirable
  • Must have good web and social skills
  • Must have excellent communication skills, both written and verbal
  • Demonstrable interest in current affairs, showbiz and sports
  • An eye for good content that will resonate with our audience

This job involves shift work, including evenings and weekends. Hours will vary and candidates must be flexible. The role is based at our offices in Canary Wharf and requires the candidate to be office based.

Package Description

In addition to competitive salaries, 25 days holiday, bonus structures (if applicable) and a contributory pension scheme, Reach plc have a wealth of flexible benefits on offer.

These include holiday purchase up to ten days per year, discounted gym membership, cycle scheme, a technology scheme in conjunction with Curry's PC World, car scheme, health cash plan, employee loans and lots of high street discounts!

Our business is fully committed to health and wellbeing in the workplace with an employee assistance programme and trained mental health first aiders across the business.

Reach plc believe diversity brings benefits for our customers, our business and our people.

This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We will be reviewing applications as they are received so please don't delay in submitting your application - click 'APPLY' now.

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