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Source Information Analyst, OPIS - MO

Employer
Dow Jones
Location
ROCKVILLE
Salary
$DoE
Closing date
Jun 21, 2023

View more

Industry
Journalist
Job Type
Permanent
Hours
Full Time
Sector
Finance
Discipline
Analyst

Job Details

Job Description:

JD - Source Information Analyst

The ideal candidate should have excellent analytical skills, show great attention to details, and have experience with Microsoft Excel and SQL. They should be self-motivated and possess great customer service skills, including strong communication skills, both written and verbal. You will report to the Axxis Software Support Manager.

Duties and Responsibilities

  • Normalize incoming data to Axxis data points
  • Perform data accuracy audits on a scheduled basis
  • Research and create new data points as industry changes require
  • Maintain records of industry changes for historical review and metrics
  • Keep Customer Support and Professional Services team members informed on industry changes that impact data output
  • Contact customer base, as well as fuel suppliers and distributors, when quality control questions arise
  • Participate in Data Governance team meetings, working closely with cross departmental teams
  • Create client license files to software access and audit daily receipt of client data
  • Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions
  • Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
  • Document, and track case histories, issues, and actionable steps taken
  • Obtain and maintain a fundamental understanding of our product features and functionality


Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Quality Management

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 37239

Company

We break stories, influence ideas, and advance business intelligence and cultural interest.

We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences.

We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

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