Job Description:

JD - Source Information Analyst

The ideal candidate should have excellent analytical skills, show great attention to details, and have experience with Microsoft Excel and SQL. They should be self-motivated and possess great customer service skills, including strong communication skills, both written and verbal. You will report to the Axxis Software Support Manager.

Duties and Responsibilities

• Normalize incoming data to Axxis data points
• Perform data accuracy audits on a scheduled basis
• Research and create new data points as industry changes require
• Maintain records of industry changes for historical review and metrics
• Keep Customer Support and Professional Services team members informed on industry changes that impact data output
• Contact customer base, as well as fuel suppliers and distributors, when quality control questions arise
• Participate in Data Governance team meetings, working closely with cross departmental teams
• Create client license files to software access and audit daily receipt of client data
• Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions
• Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
• Document, and track case histories, issues, and actionable steps taken
• Obtain and maintain a fundamental understanding of our product features and functionality

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Quality Management

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 37239