Summer 2021 Customer Intelligence Internship

Dow Jones
New York, NY
Mar 18, 2021
May 18, 2021
Job Type
Full Time
Job Description:

The Customer Intelligence team is responsible for helping grow the Dow Jones portfolio of brands by delivering best-in-class intelligence and insights. We do this by conducting research into our customers and prospects, and their relationship with our brands, products, and content. We use a variety of methodologies, including (but not limited to): surveys, focus groups, interviews, ethnography, co-creation and UX testing.

The team acts as a customer advocate and expert in a trusted advisor capacity to our business partners, and works on various projects across the brand portfolio: The Wall Street Journal, Barron's, MarketWatch, Factiva, etc. and across all parts of the business from the Newsrooms to Marketing, Sales, Technology, Product, Finance, Data, and Customer Service.

Our mission is to effectively shape and answer the big questions facing Dow Jones to the mutual benefit of our customers and the business. We do this by representing the voice of the customer at senior leadership level to ensure that customer intelligence is at the heart of decision-making at Dow Jones.

The Role:
  • You are a highly motivated and energetic individual who will work closely with Dow Jones Customer Intelligence Directors and Managers to gain hands-on experience on a range of projects within the market research field.
  • You will work across a wide range of research projects, where you will deliver intelligence based on data from a variety of resources, including primary research projects (conducted in-house or via an agency), secondary research and proprietary customer data.
  • The work will involve taking a brief, designing a research or analytics approach, and seeing it through to execution, analysis and reporting - whether independently or as part of a working group.
  • To communicate research findings, you'll create compelling, easy-to-understand reports in Google Docs, PowerPoint, Word, Excel, or other appropriate and engaging formats, and present these to teams across Dow Jones.
  • You'll be expected to develop strong working relationships with colleagues in other departments in order to assist the CI Directors and their teams in delivering tailored and relevant intelligence.
  • The ideal candidate is a motivated self-starter, curious, and excited about understanding what drives human behaviors and decision-making.

You Are:
  • Working towards a Master's degree in Market Research, Anthropology, Sociology, Philosophy, Psychology, Economics, Statistics, Math, Data Analytics, Marketing, Business, Finance, Product Design, or related fields.
  • Keen to combine your academic studies with real, hands-on experience in the world of corporate market research.
  • Well-organized and have strong project management skills.
  • An exceptional communicator, both written and verbal - and detail-oriented.
  • Data-driven, statistically-minded and have an ability to analyze data to get to the 'so what' to inform future strategies.
  • Able to work independently, demonstrate efficiency and problem solving skills in completing required tasks.
  • Able to collaborate creatively within a team.
  • Interested in market research, human behaviours, the why behind the what, and have an interest in the news and information industry.
  • Timely, professional, and know how to deliver to tight deadlines.
  • Proficient in MS PowerPoint, Word, Excel, and Google Docs.

The Terms:
  • The internship consists of up to 35 hrs/week, at the prevailing minimum wage.
  • Hours will be agreed with the Customer Intelligence Directors, though must be between 9 am-5 pm Mon-Fri.
  • This will be a full-time, ongoing internship that will run for 10 weeks over summer 2021 - exact dates can be agreed upon at a later stage.

Application Requirements:

Please apply with your resume and cover letter explaining your interest in the internship and your fit with the role.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put "Reasonable Accommodation" in the subject line.

Business Area: PEOPLE

Job Category: About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 24221